Support: In some cases, you may want to re-order an order. Maybe it is because your customer is not satisfied with one of the products or you made a mistake when placing the order. If you the order contains multiple products from different suppliers, then the suppliers may ship out

The orders you placed to AliExpress can sometimes get canceled for various reasons. An order for example, may be canceled on DSers because you cancel it from AliExpress, or it is because AliExpress cancel it in case of transaction risks or non-compliant order information.

In case some orders were wrongly fulfilled, whether it is because you accidentally manually fulfilled them on DSers or in your store, you can easily roll back those orders and re-order them again. Here’s how you can do it.

In case you have deleted a oroduct both on your store and DSers (oy mistake or not) and have orders for the deleted product to fulfill, here's how you can deal with it.

Synchronize store orders is a feature that helps you synchronize store orders to DSers based on your selected time range.

Support: Synchronize AliExpress orders status is a feature that allows you to synchronize AliExpress order status and tracking numbers to DSers manually in case you have the need. Let’s say you pay for an order on AliExpress, then it may take up to 5 hours for DSers to automatically

DSers will automatically synchronize all the order status and information between your store, DSers and AliExpress.