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Why my orders are under Awaiting fulfillment
This is because you when you set uo fulfillment settings, you choose Fulfill items in bulk. That means the part of the order that has been shipped will be moved to the Awaiting fulfillment tab. Until the whole order has been fuifilled by your supplier, the order will be moved to the Fulfilled tat
How to get help from DSers
For any problems or requests, you can use any contact method below to get in touch with the DSers team.
Order status not changing
DSers will automatically synchronize all the order status and information between Wix, DSers and AliExpress. However, some of the synchronizations between the three platforms are not instantaneous.
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